Thomas-Kilmann Conflict Mode Instrument (TKI®)

The Thomas-Kilmann Conflict Mode Instrument (TKI) is a widely used assessment that helps individuals understand how they typically respond to conflict. It evaluates behavior along two key dimensions—assertiveness and cooperativeness—and identifies five primary conflict-handling styles: competing, collaborating, compromising, avoiding, and accommodating.

Through this assessment, participants gain insight into their default conflict mode and learn how to apply each of the five styles more effectively based on the situation. By understanding their personal tendencies and expanding their conflict management toolkit, individuals can navigate challenging interactions with greater confidence, flexibility, and effectiveness in both professional and personal settings.

• Understand the two core dimensions of conflict behavior—assertiveness and cooperativeness—as defined by the TKI framework
• Identify their default conflict-handling style through the TKI assessment and recognize its strengths and limitations
• Develop the ability to flex between conflict styles based on context, relationships, and desired outcomes
• Apply practical strategies to manage conflict more constructively and reduce unnecessary tension in the workplace
• Improve communication, collaboration, and decision-making by choosing conflict responses that align with both individual and organizational goals

This course is ideal for individuals seeking greater self-awareness and personalized development insights to guide their professional growth.